Terms & Conditions

Return Policy

1. Returns may be accepted within 7 days of receipt (*1 of 1 garments are FINAL SALE*).

2. Returned items must be in unused, resalable condition with all original packaging intact and price tags attached with the original invoice. When returning shoes, the return will be denied if the shoe box has been used as the shipping box. Unfortunately we cannot provide return shipping services except in the event of an order error on our part.

3. Refunds are processed within 14 days after we receive the return merchandise and will be given in the original form of payment. The original shipping charges on the order will not be refunded.

4. We will not accept any returns delivered to us without any prior communication and written agreement between us and the customer. Please make sure all items to be returned are properly packaged and traceable with a proper tracking number. We also recommend insuring the package for the full amount of value. We do not accept or assume responsibility for loss of or damage to returned goods while in transit from the customer. Once the returned items have been inspected and confirmed, a full refund will be issued to the customer (minus original shipping charges, unless otherwise stated).

We have the right to deny returns if the merchandise returned does not meet our return policy requirements.

Lastly, if we made a mistake in processing your order - Apologies! This ONLY includes incorrect or damaged item being shipped. In this case we will also refund your original shipping charge. Please contact us with your order number and the item number of the merchandise that you received as well as the item you were expecting. We'll send you a return shipping label. If we have the correct item in stock, we'll ship it to you once the incorrect item is received. If the item is no longer available, we'll credit your original form of payment.

Shipping & Delivery

We aim to fulfill all orders as soon as possible. We offer a cost-based shipping system. Customers will be notified of a proper tracking number for your order once it has been fulfilled. The following timeline can be utilized strictly as a guideline for estimate delivery times:

Domestic: USPS Priority Mail / 1 – 3 business days
Domestic: USPS Ground / 2 – 9 business days
Domestic: UPS Ground / 1 – 5 business days

International: USPS Priority l / 3 – 5 business days
International: UPS World Expedited / 3 – 5 business days
International: DHL World Expedited / 3 – 5 business days

Please note delivery times may vary depending on location, and we do not guarantee these delivery times due to third-party factors beyond our control. We also ask our international customers to kindly provide a telephone number when placing your orders. This will help tremendously in making sure orders are cleared through customs and arrive in your hands in a proper time frame.

For International Orders: If you refuse your package/s based on either not being able to retrieve from UPS access point or after multiple attempts to be contacted by UPS per their protocol, and then it is returned to Sender (Vertical Studios), we are under no obligation to issue a refund and you forfeit the items.

For Domestic USA Orders: If you refuse your package/s based on either not being able to retrieve from UPS access point or after multiple attempts to be contacted by UPS/USPS per their protocol, and then it is returned to Sender (Vertical Studios), we are under no obligation to issue a refund and you forfeit the items.